Last Updated: August 4, 2026
1. Introduction
C & S Towing Service, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our towing and automotive services, or interact with us in any way.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request towing or roadside assistance services
- Contact us via phone, email, or our website
- Fill out forms on our website
- Subscribe to our newsletter or communications
This information may include:
- Name
- Email address
- Phone number
- Mailing address
2.2 Vehicle Information
When providing towing or automotive services, we collect vehicle-related information such as:
- Vehicle make, model, and year
- Vehicle Identification Number (VIN)
- License plate number
- Vehicle condition and service history with us
2.3 Location Data
We collect location information when you request towing or roadside assistance services. This includes:
- Pickup location address
- Destination address
- GPS coordinates (when applicable)
2.4 Payment Information
When you pay for our services, we may collect:
- Credit card number (last four digits only may be stored)
- Billing address
- Payment method type
We do not store complete credit card numbers on our systems. Payment processing is handled by secure third-party payment processors.
2.5 Usage Data
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Date and time of visit
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our towing and automotive services
- Processing and fulfilling service requests
- Communicating with you about your service requests, appointments, and account
- Sending you promotional materials and updates (with your consent)
- Responding to your inquiries and providing customer support
- Processing payments and preventing fraud
- Complying with legal obligations
- Improving our website and services based on usage data
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Towing dispatch and logistics partners
- Cloud hosting providers
- Email and communication service providers
- Analytics providers
These providers are contractually obligated to protect your information and may only use it to perform services for us.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or other legal processes, or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, privacy, safety, or property
- Respond to law enforcement requests
- Prevent or investigate fraud or illegal activity
4.3 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership.
5. Who Has Access to Your Information
5.1 Employees and Contractors
Access to personal information is limited to employees and contractors who need access to perform their job duties. Our team members are trained on data protection practices and confidentiality obligations.
5.2 Service Providers
We share information with third-party service providers who help us deliver our services. These providers must adhere to data protection standards and are only permitted to use your information for the specific purposes we authorize.
6. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may use third-party services for:
- Website analytics (e.g., Google Analytics)
- Payment processing
- Email communications
- Maps and location services
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us improve our website and your experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
9.1 Access Your Data
You have the right to request a copy of the personal information we hold about you.
9.2 Correct Your Data
You have the right to request correction of inaccurate or incomplete personal information.
9.3 Delete Your Data
You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements.
9.4 Opt-Out of Communications
You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
10. How to Request Data Deletion
To request deletion of your personal information, please:
- Email us at info@coastlineautocare.org with "Data Deletion Request" in the subject line
- Call us at +1 334-339-4033
- Write to us at: 1014 Shadick Dr, Orange City, FL 32763
Please include sufficient information to verify your identity. We will respond to your request within 30 days. Note that we may retain certain information as required by law or for legitimate business purposes.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
12. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
For significant changes, we will provide notice through our website or via email if you have provided us with your email address.
Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of the updated policy.