Accessibility Statement

Our Commitment to Accessibility

C & S Towing Service, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equitable access to our services and information.

We believe that everyone should have equal access to our website and its content, regardless of ability. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Measures to Support Accessibility

C & S Towing Service, Inc. takes the following measures to ensure accessibility of our website:

• Semantic HTML: We use semantic HTML5 elements throughout our website to provide meaningful structure and improve navigation for assistive technologies.
• Keyboard Navigation: All interactive elements are fully accessible via keyboard, allowing users to navigate without a mouse.
• Color Contrast: We maintain sufficient color contrast ratios between text and background colors to ensure readability for users with visual impairments.
• Alternative Text for Images: All meaningful images include descriptive alternative text to convey their purpose to screen reader users.
• Form Labels: All form inputs have associated labels to ensure users understand what information is being requested.
• Consistent Navigation: Our website features consistent navigation patterns across all pages.
• Resizable Text: Our website supports text resizing up to 200% without loss of functionality.
• Focus Indicators: Visible focus indicators are provided for all interactive elements.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with disabilities.

WCAG 2.1 guidelines are organized into three levels of conformance: A, AA, and AAA. Our goal is to meet WCAG 2.1 AA conformance, which means our website aims to be:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive.
• Operable: User interface components and navigation must be operable by all users.
• Understandable: Information and the operation of the user interface must be understandable.
• Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies.

We are actively working to identify and address any areas where we do not meet these standards.

Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5 (HyperText Markup Language)
• CSS3 (Cascading Style Sheets)
• JavaScript
• WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

Known Issues

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known issues and potential solutions:

• Some third-party content may not be fully accessible. We are working with vendors to address these issues.
• Some older documents may not be fully accessible. Please contact us if you need assistance with any documents.
• Video content may not have captions or audio descriptions. We are working to add captions to all video content.

If you encounter any accessibility issues not listed here, please contact us so we can address them.

Feedback and Contact

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

We try to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

Compatibility with Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

We test our website with these assistive technologies on a regular basis to ensure continued compatibility. The website is tested on the following browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

Third-Party Content

While we strive to ensure accessibility throughout our website, some third-party content or plugins may not be fully accessible. This may include:

• Embedded videos from third-party platforms
• Interactive maps
• Social media widgets
• Payment processing forms

We are actively working with our third-party vendors to ensure their content meets accessibility standards. If you experience any issues with third-party content, please contact us for assistance.

Formal Complaints Procedure

If you are not satisfied with our response to your accessibility complaint, you have the right to file a formal complaint:

1. Submit your complaint in writing to us via email at info@coastlineautocare.org.
2. We will acknowledge receipt of your complaint within 2 business days.
3. An internal review will be conducted within 10 business days.
4. You will receive a written response outlining our findings and any actions to be taken.

You may also file a complaint with the U.S. Department of Justice Civil Rights Division if you believe you have been discriminated against:

• Website: https://www.ada.gov/file-a-complaint/
• Phone: 1-800-514-0301 (Voice) or 1-800-514-0383 (TTY)

Assessment Approach

C & S Towing Service, Inc. assessed the accessibility of this website by the following approaches:

• Self-evaluation using WCAG 2.1 AA guidelines
• Manual testing with keyboard-only navigation
• Automated testing using accessibility evaluation tools
• Testing with screen reader software
• Regular accessibility audits